Top 10 Knowledge Management Tech Companies - 2018

With the incorporation of technologies in organizations across markets increasing every day, the amount of information and data streaming through a business has experienced a meteoric rise. This transformation of companies into an oasis of information has carved a path for knowledge management (KM). It encompasses the sophisticated capability of technologies like artificial intelligence, machine learning, and digital assistants. As KM functionality showcases more human-like capacities, an awe of the progress, mystery, and excitement about what the future holds is increasing with the advancement in the field. KM solutions assist companies in leveraging valuable data to create, implement, and share innovative ideas among teams. It eliminates silos and drives members from different groups to work together towards a goal, resulting in the development of a better work environment.

KM solutions utilize AI to drive enterprise sales, support and make customer success teams much better at handling their workloads. It empowers the organizations in-context with the knowledge required to deal with day-to-day activities at the office. With KM not being a technology-based concept, its solutions can range from simple off-the-shelf e-mail packages to advanced collaboration tools designed to promote community building and identity. These solutions adopt integrated interfacing technology that enhances collaboration. Integrations with social media and mobile technology have enabled organizations by providing them with the ability to store and collect data, locate knowledge sources, and finally retrieve and use the amassed information to effectively optimize business processes all one a single point of operation.

The KM tools include web self-service and IT self-service tools, which do not need the attention of the managers, relieving them for intellectual work. It simplifies the processes by developing targeted training and workshops and delivering templates. A comprehensive set of APIs can be designed for the business allowing customers to embed knowledge base functionality into websites or applications such as CRM. The enterprise work management cloud solutions by KM solutions are designed for enhancing the performance, scalability, and security. It addresses specific work needs and provides effective results. The solutions also create an internal revenue enrichment network, which will actively track where data sharing and knowledge management exists. The data tracking is done in real-time, generating a substantial value to employees as well as an organization wholly.

As KM solutions have proved that the services it provides are necessary for the effective functioning of the businesses, many service providers have been recognized to fill the shoes. In order to help CIOs steer through the fragmented knowledge management industry and find the solution that best suits their needs, a distinguished selection panel of CEOs, CIOs, CTOs, industry analysts, and CIOReview’s editorial board has examined and selected the leading-edge knowledge management solution providers.

We have assessed hundreds of Knowledge Management technology solution providers and shortlisted the organizations that are spearheading the charge in resolving the prime challenges in the Knowledge Management space.

We present to you CIOReview’s “10 Most Promising Knowledge Management Solution Providers - 2018."

Top Knowledge Management Solution Companies

Guru is a Knowledge Management Network, utilizing AI to make sales, support, and customer success teams better at their jobs. By empowering the mentioned teams in-context with the knowledge that is needed to respond to customer questions, the teams need not spend excess time hunting down information and instead focus on what matters most — its customers. The company creates an internal revenue empowerment network, which is active and where data sharing and knowledge management exists between each employee of the organization in real-time, generating a substantial value

ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster. The company helps businesses and organizations be the best they can be. Unlike static documents and knowledge base articles, ProcedureFlow is a visual map that easily guides employees through your most complex information. ProcedureFlow exists to help companies capture their best practices in a way that’s easy to follow and share them across the whole company. The company’s product uses small hyperlinked flowcharts to represent complex expert knowledge. This will result in higher quality work and consistently great customer experiences

SABIO Knowledge offers customer advisory services and other business entities, where knowledge is a key component, a browser-based ‘knowledge and information management solution. SABIO supports over 100,000 Users in more than 120 Companies to delight its customers with service excellence. Through the goal is to simplify complex technologies to ensure a high user acceptance level and to channel & focus systems knowledge to a point. Employing integrated interface technology, The agents can apply SABIO knowledge with playful ease in response and ticket solutions, chats, web-self services or and many other applications

Unymira is a leading software company in the customer service field and provides multiple software solutions such as knowledge base software for call centers and contact centers, the best in class web self-service tool, an amazing IT self-service tool and so much more. Unymira is a division of the USU Group, which is a German software company that aims to help improve the customer experience. The team of unymira is comprised of highly skilled experts who are experienced in all aspects of knowledge optimization and knowledge base set up and maintenance. The unymira team employs over 200 consultants and has over 400 customers globally

Working Knowledge is a globally acclaimed source for practical and innovative knowledge management (KM) solutions that solve the clients’ toughest knowledge challenges. The firm co-delivers with its client's comprehensive consulting services for knowledge management assessments, co-delivering “fit for purpose” knowledge management strategies and frameworks; developing targeted knowledge management training and workshops; delivering KM tools and templates, and connecting everything, when it makes sense, with “fit for purpose” enabling knowledge management technology. This includes understanding and facilitating the organization and personal behavior changes needed to create sustainable KM implementation a success

ASG

ASG

ASG is a Global Enterprise Software vendor providing solutions for some of the world’s largest businesses. ASG is the only solutions provider for both Information Management and IT Systems Management. The firm’s Information Management solutions, capture, manage, govern, and enable companies to understand and support all types of information. The IT Systems Management solutions ensure that the systems and infrastructure supporting that information lifecycle are always available and performing as expected. ASG’s unique approach to Information Management enables business agility without compromise. ASG provides the only integrated platform and flexible end to end solution for the information powered enterprise

Kaybus

Kaybus

Kaybus provides the industry-leading Knowledge Automation application, enabling companies to use 100 percent of the content available for their employee’s daily tasks by providing personal content recommendations, right to the desktop, without searching

KPS

KPS

KPS specializes in providing Knowledge Management solutions for Internal Knowledge Management, Contact Centres, Service Desks, Shared Service Environments, and Web Self-Service. The KPS solution is a highly functional KM solution, which is being updated continuously to reflect the requirements of the varied customer base. The KPS tool is used both standalone and integrated with customer’s existing systems, such as CRM, ITSM or intranet, portals, and websites. A comprehensive set of APIs exists, which allow our customers to embed powerful knowledge base functionality into websites or applications such as CRM. This ensures that the knowledge base is highly accessible and can be used to provide up to date information from multiple access points dynamically

OnBase

OnBase

OnBase is recognized as a solution provider in enterprise knowledge management. OnBase manages data from the point of inception through the information lifecycle until final archival and destruction. OnBase designs solutions that meet an organization’s specific needs. OnBase is modular by design, allowing the client to tailor their solutions to its exact requirements. OnBase speeds up processes and reduces costs by capturing important information into one system; managing data, documents, and procedures. Onbase gives visibility into the processes and system performance and securely storing, protecting, and destroying the information if necessary

Upland Software

Upland Software

Upland’s enterprise work management cloud software enables every team in the client’s organization to do their best of work. It’s team collaboration, managing projects, and costs, automating workflows or engaging prospects and customers. The company’s enterprise work management cloud solutions address specific work needs and deliver powerful results. The products are cloud-based and architected for performance, scalability, and security. Upland’s Enterprise Knowledge Management solution suite enables knowledge sharing across different departments within an organization by delivering the right answers to the right person at the right time, resulting in more productive employees and happier, more loyal customers