Top 10 Knowledge Management Tech Companies - 2018
With the incorporation of technologies in organizations across markets increasing every day, the amount of information and data streaming through a business has experienced a meteoric rise. This transformation of companies into an oasis of information has carved a path for knowledge management (KM). It encompasses the sophisticated capability of technologies like artificial intelligence, machine learning, and digital assistants. As KM functionality showcases more human-like capacities, an awe of the progress, mystery, and excitement about what the future holds is increasing with the advancement in the field. KM solutions assist companies in leveraging valuable data to create, implement, and share innovative ideas among teams. It eliminates silos and drives members from different groups to work together towards a goal, resulting in the development of a better work environment.
KM solutions utilize AI to drive enterprise sales, support and make customer success teams much better at handling their workloads. It empowers the organizations in-context with the knowledge required to deal with day-to-day activities at the office. With KM not being a technology-based concept, its solutions can range from simple off-the-shelf e-mail packages to advanced collaboration tools designed to promote community building and identity. These solutions adopt integrated interfacing technology that enhances collaboration. Integrations with social media and mobile technology have enabled organizations by providing them with the ability to store and collect data, locate knowledge sources, and finally retrieve and use the amassed information to effectively optimize business processes all one a single point of operation.
The KM tools include web self-service and IT self-service tools, which do not need the attention of the managers, relieving them for intellectual work. It simplifies the processes by developing targeted training and workshops and delivering templates. A comprehensive set of APIs can be designed for the business allowing customers to embed knowledge base functionality into websites or applications such as CRM. The enterprise work management cloud solutions by KM solutions are designed for enhancing the performance, scalability, and security. It addresses specific work needs and provides effective results. The solutions also create an internal revenue enrichment network, which will actively track where data sharing and knowledge management exists. The data tracking is done in real-time, generating a substantial value to employees as well as an organization wholly.
As KM solutions have proved that the services it provides are necessary for the effective functioning of the businesses, many service providers have been recognized to fill the shoes. In order to help CIOs steer through the fragmented knowledge management industry and find the solution that best suits their needs, a distinguished selection panel of CEOs, CIOs, CTOs, industry analysts, and CIOReview’s editorial board has examined and selected the leading-edge knowledge management solution providers.
We have assessed hundreds of Knowledge Management technology solution providers and shortlisted the organizations that are spearheading the charge in resolving the prime challenges in the Knowledge Management space.
We present to you CIOReview’s “10 Most Promising Knowledge Management Solution Providers - 2018."