Top 10 Knowledge Management Solutions Companies - 2022

Accessing the well of untapped knowledge within a company’s infrastructure through the proper use of management systems serves to establish a highly efficient workforce and flow of information through streamlined channels across the company hierarchy. Consequently, the knowledge management solutions field is growing exponentially, with the global market being estimated at US$381.5 billion in the year 2020 and projected to reach a size of US$1.4 trillion by the year 2027, growing at a CAGR of 19.8 percent.

To fit the changing business models of companies, knowledge management has taken a more technology-oriented approach, driving the demand for more efficient tech solutions. User and customer satisfaction are the key drivers in the growth of this industry, which are being addressed with the implementation of tools such as advanced index searching, organized content tags, and better UI unification with a functional design.

This edition of CIOReview accentuates the key developments in the knowledge management arena and how organizations are leveraging the latest solutions and services to drive efficiencies in their operations and ensure that their employees have access to the best of resources. It features thought leadership articles from Laurie Panella, CIO of Marquette University, and John Ang, CTO of EtonHouse International Education Group. While the former talks about how important a role technology plays in the propagation of knowledge today, the latter cautions the overreliance on it and offers advice on utilizing it within need.

This issue also features Shelf, a company employing AI and analytics to deliver contemporary and verified data to customer service agents while they are addressing queries. Its Merlin AI platform is designed to be an intuitive way of gaining knowledge that doesn’t overwhelm the user with too many details.

In this edition featuring the finest knowledge management solution providers, we hope that you can find the ideal partner that best caters to your information gathering and presenting needs and helps your company grow through the changing industry developments.

    Top Knowledge Management Solutions Companies

  • 1

    Eradicating the excessive entry of information and accumulation of knowledge debt, Shelf enables its clients to derive only data that is relevant to business growth. The company’s Merlin AI platform allows users to move away from silo-based data architecture, and integrate an all-encompassing information collection and analytics system connecting departmental applications and processes to improve productivity

  • 2

    A.J. Rhem & Associates (AJRA) is an information system integration firm that specializes in consulting, research and training in knowledge management and artificial intelligence. The company's 30+ years of experience in knowledge management, artificial intelligence and optimal information architecture is helping clients initiate digital transformation.

  • 3

    Access Innovations

    Access Innovations

    Access Innovations has been a pioneer in creating explainable AI to change the search to found. Their award-winning Data Harmony suite provides the tools to build a taxonomy/thesaurus/ontology to harmonize knowledge for a better search experience by identifying concepts, recommending terms, and automatically enriching metadata

  • 4

    Bloomfire

    Bloomfire

    Bloomfire is an easy-to-use knowledge management system that organizes information and expertise to break down silos and make companies more efficient. The company's knowledge systems software is used by thousands of employees at leading companies for social learning, customer service, and sales & marketing alignment

  • 5

    Guru

    Guru

    Guru is a collaborative knowledge management solution where answers find you everywhere, every time. Guru's knowledge management and internal comms solution means your best and brightest can spend more time building and less time answering questions and searching for internal information

  • 6

    Knowledge Accelerators

    Knowledge Accelerators

    Knowledge Accelerators focus on visual knowledge through software programs, continuous learning campaigns, videos & LMS integration. The company offers a comprehensive set of learning paths from novice to expert, for IT desktop and mobile applications

  • 7

    KMS Lighthouse

    KMS Lighthouse

    KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. KMS uses advanced technologies and takes an innovative approach to building knowledge management solutions

  • 8

    Lucy

    Lucy

    Lucy is a one-stop AI-powered knowledge platform for all the data an organization owns and licenses. Lucy exists to amaze, delight, and empower knowledge workers

  • 9

    SABIO

    SABIO

    SABIO is a provider of knowledge management solutions with a Software as a Service (SaaS) business model. The company's goal is to simplify complex technologies to ensure a high user acceptance level and to channel & focus systems knowledge to a point

  • 10

    Support Hero

    Support Hero

    Support Hero is an easy to embed Knowledge Management System that layers on top of an existing website and business process. Through this customers are able to reduce redundant support requests and alleviate long hold times, busy customer service and live chat delays