Top 10 Knowledge Management Solutions Companies - 2022
Accessing the well of untapped knowledge within a company’s infrastructure through the proper use of management systems serves to establish a highly efficient workforce and flow of information through streamlined channels across the company hierarchy. Consequently, the knowledge management solutions field is growing exponentially, with the global market being estimated at US$381.5 billion in the year 2020 and projected to reach a size of US$1.4 trillion by the year 2027, growing at a CAGR of 19.8 percent.
To fit the changing business models of companies, knowledge management has taken a more technology-oriented approach, driving the demand for more efficient tech solutions. User and customer satisfaction are the key drivers in the growth of this industry, which are being addressed with the implementation of tools such as advanced index searching, organized content tags, and better UI unification with a functional design.
This edition of CIOReview accentuates the key developments in the knowledge management arena and how organizations are leveraging the latest solutions and services to drive efficiencies in their operations and ensure that their employees have access to the best of resources. It features thought leadership articles from Laurie Panella, CIO of Marquette University, and John Ang, CTO of EtonHouse International Education Group. While the former talks about how important a role technology plays in the propagation of knowledge today, the latter cautions the overreliance on it and offers advice on utilizing it within need.
This issue also features Shelf, a company employing AI and analytics to deliver contemporary and verified data to customer service agents while they are addressing queries. Its Merlin AI platform is designed to be an intuitive way of gaining knowledge that doesn’t overwhelm the user with too many details.
In this edition featuring the finest knowledge management solution providers, we hope that you can find the ideal partner that best caters to your information gathering and presenting needs and helps your company grow through the changing industry developments.