According to Palowitch, three major technology trends continue to have a significant impact on knowledge management: cloud computing, open-source software, and microservices. “These three trends are reflected in the KM solutions that Iknow builds for its clients,” he mentions. Iknow works with the top cloud computing companies, including Amazon Web Services, Google Cloud Platform, Microsoft Azure, IBM Cloud, and Oracle Cloud, to migrate on-premises KM-related implementations to the cloud. The company has made a significant investment in its ability to implement open source technologies. For example, Iknow is one of Alfresco’s top global strategic partners; Iknow also has deep skills in other open-source products, including Activiti, Drupal, Solr, and WordPress. Iknow also implements microservices from several commercial vendors into newly redesigned KM systems.
One of the approaches that Iknow applies during its consulting projects is Service Design Methodology, which is a human-centered design approach that places equal value on the customer experience and the business process. The approach aims to create quality customer experiences and seamless service delivery. Service Design helps organizations see an end-to-end, surface-to-core perspective, enabling the understanding of services from a customer perspective. It is rooted in design thinking and brings a creative process to service improvement and designing new services.
What differentiates Iknow is its long history and profound experience. Being the most established and well-known boutique consultancy focused on KM for more than 18 years, Iknow has a highly successful track record in KM project delivery. The company has completed over 200 significant client assignments across more than 40 industry sectors, including commercial, government, and non-profit segments. “We have a wealth of tools and best practices that we use on new engagements,” adds Palowitch. Further, Iknow’s solutions are comprehensive and usually involve strategy, content, process, technology, and organizational change elements. “Every project is staffed with senior-level consultants who understand the myriad of potential organizational challenges. Iknow is recognized for its commitment to getting the job done right! We adopt the business problem as if it was our own,” says Palowitch.
Having carved a unique niche for itself, Iknow is working with many clients on re-architecting their legacy document management, records management, BPM/ workflow automation, and enterprise search applications. Most of these are customized solutions that meet their clients’ unique requirements. Iknow continues to develop its professional services in several dimensions, including auto-classification and meaning extraction from unstructured text (via natural language processing methods), machine learning, big data, and artificial intelligence. “We are working on some longer-term projects in knowledge representation and on ways to speed up extracting knowledge from an expert,” concludes Palowitch.