Top 10 Knowledge Management Solution Companies - 2019

Every successful business is built on a vast amount of information and knowledge. Deemed as the holy grail of success, knowledge often creates the benchmark when it comes to the standard of a product or a service. Knowledge is all-pervasive; existing in and around the marketplace as an interconnected network of information. As such, it is imperative that the employees of a company have adequate access to relevant pieces of insights in an organized manner. If properly documented, knowledge becomes an integral ingredient of success.

As a result, companies often look for robust knowledge management solutions—that incorporate advance technologies—to fulfill the growing demands. For example, many solutions are using artificial intelligence to simplify the knowledge discovery. Similarly, cloud based knowledge management solutions help companies seamlessly manage the gathering and sharing of key institutional knowledge.

In the wake of these technology transitions, this edition of CIOReview focuses on the latest developments in the knowledge management arena along with a list of leading solution providers in the space. The list has companies like Cognizer that offers a state-of-the-art knowledge management solution called “Corporate Brain.” Cognizer is on its way to revolutionize the industry through this first deep-learning AI-powered solution. The list also comprises Projecis Inc., a knowledge convergence platform which facilitates seamless connectivity among teams, besides enabling them to organize data and disseminate information for more informed decision making. For SABIO, the trick lies in utilizing the offerings of AI and context-driven integrations in an ambitious bid to centralize knowledge and publish it at every customer touchpoint, including e-mail, telephone, and CRMs.

With several innovative capabilities and success stories, these solution providers are constantly proving their mettle in the realm of knowledge management.

We present to you CIOReview’s “10 Most Promising Knowledge Management Solution Providers - 2019.”

Top Knowledge Management Companies

Cognizer, a California-based firm is on a drive to revolutionize the enterprises with their state-of-the-art knowledge management solutions. The firm offers the first deep-learning AI-powered “Corporate Brain” that helps enterprises gain access to more information real-time. What makes Cognizer’s platform unique is Natural Language Intelligence (NLI), powered by deep-learning meta model that reads enterprise content—structured, unstructured and semi-structured and understands the context. The application is pre-learned with informational corpuses, including Wikipedia, Wikidata, the CIA World Factbook, Freebase, and Word Net. Having seamless integration with Box.com and enterprise systems like Workday and Salesforce.com, the platform engages with enterprise applications, both at database and interface level

Projecis, a leading knowledge management solutions provider, is a knowledge convergence platform which enables project stakeholders to easily connect teams, organize data, and disseminate information for better business decision-making. The company eliminates the need for using different platforms, such as enterprise resourcing, electronic document management, and accounting, for multiple operations. Being a collaborative productivity hub which enables managers to easily connect teams, organize data, and disseminate information for better business decision-making, the platform focuses on three key aspects, “centralizing, collaborating, and controlling” data, making it well-organized and easy for a user to provide the right information to the right person at the right time

The company facilitates accurate, consistent, up-to-date, and centralized and AI-based knowledge consolidation and management

Founded in 1977, Unymira is a division of the German software company, USU Group. The company is based in Moglingen, Germany, and Boston. The products and services of the company serve different kinds of industries, including contact centers and call centers, customer service help desks, IT departments, telecom companies, transportation companies, insurance companies, and many other enterprises that have a huge amount of knowledge regarding institutions. The company offers various software solutions such as knowledge base software for contact centers and call centers, the finest in class web self-service tool, an incredible IT self-service tool, and much more

Guru

Guru

Founded in 2013, Guru is a startup based in San Francisco and Philadelphia. The company is a knowledge management solution that keeps client-facing teams upgraded, consistent, and confident. The company uses AI for making sales, support, and client success teams finer at their jobs. It empowers these teams with the knowledge of how to respond to the customer's queries; thus enabling them to avoid wasting time in hunting for information and focus on the customer's needs. The company's main aim is to reinvent the way the teams share and use knowledge as well as to use AI for making humans perform better at their jobs

KMS Lighthouse

KMS Lighthouse

Founded in 2012, KMS Lighthouse is the next-generation knowledge management solutions provider. The company enhances every engagement by empowering the agents as well as customers with real-time access to precise and consistent knowledge. It improvises the performance and productivity, by offering customers, agents, and managers on all channels with instant access to all the information they require. They can later use the information for optimizing customer service and for transforming customer engagement into sales. GetAnswer, the company's powerful patented technology, dramatically improvises engagements across all service and sales channels which also includes easy integration to improve present and future self-service channels like IVRs, chat-bots, and other technologies

Mindtouch

Mindtouch

Established in 2004, Mindtouch is a SaaS company building self-service software that creates product experts and improvises marketing, sales, and support. The company's SaaS solution helps the organizations to generate smarter customers to expedite the sales cycle and encourage product adoption. Mindtouch brings the client record in the companies' customer relationship management (CRM) system and the client's self-service behavior together for an insight into their experience with the companies' brand. It helps the companies in creating mobile-ready, SEO-optimized site for all their content as well as in doubling their organic web traffic, tripling the user time on the site and reducing the bounce rate

NewtonX

NewtonX

Founded in 2016, NewtonX is an AI-powered Knowledge Marketplace. The company connects subject-matter experts with the leading consultants, investors, and business and technology executives by providing them a proprietary knowledge graph methodology. The company connects the experts and clients for facilitating the exchange of insights that shape the world of business. NewtonX facilitates online surveys and quantitative research, remote expert consultations, expert recruiting, and ad-hoc expert projects. The company's platform focuses on instant knowledge access through two core technologies i.e., NewtonX Graph and NewtonX Matching Algorithm

ProcedureFlow

ProcedureFlow

Established in 2015, the company is a subscription-based SaaS software that offers the workers with a visual map of intricate operating procedures and information, rather than providing them with static documents and knowledge-based articles. ProcedureFlow presents step-by-step instructions which are structured into small, hyperlinked flowcharts which the employees can follow easily. Thus, it makes the employees and experts faster by blending information with the knowledge and companies' most senior resources experiences. The company ensures that the employees have access to the data they require precisely when they need it

TutorPro

TutorPro

Founded in 1989, TutorPro is a supplier of cloud-based LMS, an exclusive content creation tool, a dynamic performance support system (EPSS), also called Just-In-Time (JIT) solution and a range of eLearning Courses and Assessments. The company has been creating advanced learning software. The company develops software that enables the teams to have access to relevant tools they require to grow. The company makes supporting, training and learning comfortable within any application. It's solutions help in streamline the on boarding process, assist rollouts, and help users to comprehend what to do and what not. They provide the right targeted training at the right time to the users