20 Most Promising Knowledge Management Solution Providers 2017

With the evolving work culture, increasing volumes of knowledge and information within the organization, knowledge management (KM) has become the key driver of new innovations and ideas that is applied today in all industry sectors. With an effective KM strategy, organizations are able to create, apply, and share information, build a high performing team, and increase usage of valuable data. By deploying KM solutions, companies are able to enhance the work environment by breaking down silos and allowing different people to work together to achieve common goals.

The advent of innovative technologies like social media and mobile technology has taken KM to a whole new level. These technologies have the ability to store and retrieve knowledge, improve collaboration, locate knowledge sources, capture and use knowledge to enhance business processes. As part of an efficient KM strategy, most organizations today are adopting video learning and e-learning platforms to maximize effectiveness of training programs and knowledge sharing.

However, when it comes to finding an efficient knowledge management solution provider, CIOs find it extremely challenging to steer through the fragmented knowledge management industry to assist them with consulting, implementation, and support.

In the last few months, a distinguished panel comprising of CEOs, CIOs and analysts including CIOReview’s editorial board has selected the top knowledge management solution providers. We have analyzed hundreds of Knowledge Management technology solution providers and shortlisted the companies that are at the forefront of tackling challenges in the Knowledge Management arena.

We present to you CIOReview’s ‘20 Most Promising Knowledge Management Solution Providers 2017.’

Company Name

Company Description

Atlassian Offers confluence knowledge management software to enhance overall team’s performance
Attivio Unifies information across organizational silos and discovers the meaning in data and documents
Bloomfire Provides an easy-to-use knowledge management system that organizes information and expertise to break down silos and make companies more efficient
BroadVision Allows organizations to handle all their communication and collaboration needs, while capturing real-time knowledge at the source
Coveo Provides a thorough evaluation, summary and recommendations pertaining to knowledge management practices within the organization
Empolis Information Management GmbH Enabling organizations to analyze, interpret, and automatically process the rapidly growing amount of structured and unstructured data
Enterprise Knowledge Integrates Knowledge Management, Information Management, Information Technology, and Agile Approaches to deliver comprehensive solutions
eXo Open-source provider of innovative collaboration and communication solutions for enterprises
Freshdesk Freshdesk is cloud-based customer support software that spans everything needed to deliver exceptional support
HappyFox HappyFox provides a simple online knowledge base software that’s searchable, social media ready and responsive for the mobile
Helpjuice Helpjuice provides a powerful knowledge base tool that helps numerous companies to save millions in customer support
KCenter USU Delivering IT solutions for optimizing the use of knowledge in the various service areas of an organization
Knosys Knosys provides a knowledge platform for better customer service by ensuring that employees are always presenting customers with accurate and correct information
Knowledge Powered Solutions Offers Knowledge Management Software that improves customer service as well as deliver operational efficiencies
Mindbreeze Supports business in keeping and extending their knowledge lead
ProProfs ProProfs’ is the innovative platform for online training and assessment with the world’s largest library of professional tests and quizzes
RightAnswers Provides cloud-based knowledge management products and services, to improve internal support and business performance
SABIO Provides an intuitive knowledge management solution that seamlessly assimilates enterprise-critical knowledge into the company’s diverse business practices
Safeharbor The firm provides a full range of solutions for building, managing, and optimizing web self-service
Zendesk Offers an effective combination of broad customer service expertise and deep product knowledge to provide a differentiated customer experience