ISG primarily provides companies with information management and strategy consulting, enterprise content management and records management, portal and web strategy development and deployment, enterprise social network monitoring and messaging infrastructure. The company also offers cloud-based solutions for instant messaging, document management and customer relationship management. Wayne King, CEO of ISG says, “Along with our Enterprise Content Management (ECM) deployment and configuration services, we have also developed our own methodology. Our methodology is an integral part of our management consulting and change management services, which help companies better manage and control their content management systems.”The firm caters to the needs of a number of Canadian government departments, which brings ISG the challenge of moving a large force from paper-based to electronic. The company has worked in collaboration with IBM on a Canadian government initiative to provide imaging services to five major departments.
King understands that getting value from unstructured content and generating information whether it is through analytics, management or workflow is a major pain point that companies across different verticals face. Besides these, regulatory and compliance, collaborative content management and taking advantage of existing systems pose a great challenge for many organizations. According to King, “ISG is a multidisciplined company in ECM technologies. It provides cloud services, and has expertise in collaboration and integration.”
All the various changes occurring within technology has allowed ISG to evolve as a content management firm. “We identify and adapt to the current advances in technology and use these advances to provide innovative solutions to our clientele,” states King.
With a strong presence in Canada, ISG plans to expand its roots to the Caribbean. The firm envisions partnering with solutions and App builders in the near future to generate more powerful applications for mobile solutions.